Status Page¶
Alation Cloud Service Applies to Alation Cloud Service instances of Alation
Important
The Status Pages apply only to Alation Cloud Service customers on the cloud-native architecture.
You can get real-time updates about Alation Cloud Service (ACS) by visiting the Public Status Page for ACS and the Private Status Page for your specific ACS instance(s). The status pages provide information about the health of ACS, incidents, and planned maintenance activities. You can also subscribe to updates to receive notifications about incidents and maintenance events.
The information provided on the status pages can help you identify incidents and plan further actions. You can always contact Alation Support for more help.
Alation provides two status pages:
Public Status Page: This page shows the status of ACS by region for all shared services, incidents impacting multiple customers, and planned maintenance activities involving downtime. This page is open to any user. If there is an issue that impacts only an individual customer, the status will be reflected on the Private Status Page.
Private Status Page: This page shows the status of customer-specific resources. Each customer has their own Private Status Page, and it’s only visible to the specified Support Administrators for each customer.
Public Status Page¶
To access the Public Status Page:
Go to the Alation Help Center.
Click the Alation Cloud Status tile. The Alation Cloud Status landing page opens.
Click the Public Status Page tile.
You can also access the Public Status Page directly at https://status.alationcloud.com/.
Subscribe to Updates¶
You can subscribe to updates so you get notified about relevant events without having to visit the Public Status Page directly. You can subscribe to updates through:
Email
Slack
Microsoft Teams
SMS
Atom/RSS feed
Webhook
To subscribe to updates:
Click the Subscribe to Updates button in the upper right.
Select how you want to subscribe.
Follow the prompts and enter the relevant information. If asked to select a component or region, be sure to select only the region where your ACS instance is hosted.
Best Practice When Subscribing to Updates¶
Be sure to review carefully and only select the region that your ACS instance is hosted in. This will ensure that you only receive updates that are relevant to your ACS instance and do not receive updates regarding regions where you are not using Alation.
Anyone at your organization can subscribe to the Public Status Page. We recommend that anyone interested in planned maintenance events in particular subscribe to the Public Status Page.
View Overall System Status¶
The top center banner displays the most recent status across all services and will show a green bar that says All Systems Operational when everything is running smoothly.
View Component Status by Region¶
Below the main banner, you can see the current status of the shared production and development components of ACS:
Alation Cloud Service: This shows the status of the ACS production environment.
Alation Cloud Service - Dev: This shows the status of ACS development environments.
Each component can be expanded to view the status for each region.
View Maintenance Notifications¶
If there is a maintenance event, you will see a post on the Status Page under the Scheduled Maintenance heading. A maintenance notification includes:
Title summarizing the maintenance activity
Date of the maintenance
Duration of the maintenance
Status (Scheduled, In Progress, or Complete)
Brief description of the maintenance actions being performed
If you are subscribed to updates, you will also receive a detailed notification about the maintenance.
Maintenance Stages¶
A planned maintenance event includes the following stages:
Scheduled Maintenance: Each planned maintenance event that includes downtime starts with a scheduled maintenance post.
In-Progress Status: When a planned maintenance has started, the maintenance event status is updated to in progress.
Completed Status: When a planned maintenance is finished, the maintenance event status is updated to completed.
Maintenance Details¶
Click on the title of any Maintenance activity to view additional details. For activities that have not yet completed, there is also an option to subscribe to updates only for that specific incident. Alation recommends subscribing to the relevant components for your Alation Cloud Service deployments rather than specific incidents or activities only.
Maintenance History¶
Click Incident History at the bottom of the screen to see past events. To view the timeline of a planned maintenance activity, simply click on any activity in the history view to see the detailed timeline.
View Incident Notifications¶
If there is an active incident, you will see a post on the Status Page. The incident post includes the following information:
The incident title describing the specific issue
The incident status (Investigating, Identified, Monitoring, or Resolved)
The time the message was posted
Message about the incident
Affected components
Note
If you are already subscribed to specific components or regions, you will automatically receive notices about specific incidents. You will not get notifications about incidents that only impact other components or regions.
View Incident Resolutions and History¶
Once an incident is resolved, it will be moved off the homepage and into the incident history. If you receive a notification about an incident and see no known issues when checking the Status Page, check the incident history to see if the incident has been resolved.
The incident history shows the details of each incident, including when it was identified and when it was resolved.
To view the incident history, click the Incident History link at the bottom of the page.
On the Incident History page, you can filter by component to help find a particular incident.
Private Status Page¶
To access the Private Status Page:
Go to the Alation Help Center.
Click the Alation Cloud Status tile. The Alation Cloud Status landing page opens.
Click the Private Status Page tile.
Important
The Private Status Page tile is only visible to the specified Support Administrator for each customer.
Subscribe to Updates¶
You can subscribe to updates so you get notified about events for your organization’s dedicated services without having to visit the Status Page directly. You can subscribe to updates through:
Email
SMS
Webhook
To subscribe to updates:
Click the Subscribe to Updates button in the upper right.
Select how you want to subscribe.
Follow the prompts and enter the relevant information.
Best Practice When Subscribing to Updates¶
If your organization is running multiple instances of Alation Cloud Service, you can select which instances you would like to subscribe to for notifications. Alation recommends that support admins always subscribe to notifications about their production instance at a minimum. It is up to each individual whether they would like to also subscribe to notifications about any non production instances.
View Overall System Status¶
The top center banner displays the most recent status of your dedicated services and will show a green bar that says All Systems Operational when everything is running smoothly.
View Uptime¶
Below the main banner, you can see the uptime for your dedicated services for the past 90 days. Hover over a line on the graph to see a summary of the uptime status for that day.
If you have multiple instances, for example a production and development instance, click the plus sign to see the uptime for each instance separately.
Click the View historical uptime link to see a three-month calendar view of uptime status. Hover over a day to see the uptime status for that day. Click the dropdown to select which instance you want to view. You can also go back more than 90 days by adjusting the time period. At the top, you can click on the Incidents tab to see a list of past incidents.
View Incident Notifications¶
If there is an active incident, you will see a post on the Status Page. The incident post includes the following information:
The incident title describing the specific issue
The incident status (Investigating, Identified, Monitoring, or Resolved)
The time the message was posted
Message about the incident
Affected components
View Past Incidents¶
On the homepage, click the Incident History link at the bottom of the page to see a list of past incidents. The incident history shows the details of each incident, including when it was identified and when it was resolved. Use the arrows to page through the list of resolved incidents. Click Filter Components to choose which instance you want to view.