Communicating with Alation

Communication between the Alation admins on the customer side and Alation happens using the Alation Service Cloud Portal.

If there is a specific request or need for assistance, a Server Admin should go to the Alation Portal site and use the Contact Alation Support link to create a support ticket. Include the following prefix into the subject line: Alation Cloud Service.

Reasons to submit a ticket to the Alation team can include:

• Experiencing an issue

• Enabling an alation_conf setting

• Performing a configuration on the server backend

• Making an enhancement request

For more details on how to use the Alation Portal, see the Alation Portal topic.